Terms and Conditions – Understanding Our Policies and Guidelines

What Are Terms and Conditions?

The terms and conditions serve as a binding agreement between you and our company, outlining your rights and obligations as a consumer. They cover various aspects of your purchase, including refunds, shipping, and privacy policies. By familiarizing yourself with these terms, you ensure a smoother shopping experience and help minimize any misunderstandings.

Key Features of Our Terms and Conditions

  • Transparency: Our terms and conditions clearly define all aspects of your transactions, covering order processes, payment methods, and delivery timelines.
  • Safety: We prioritize your online safety with secure payment systems and data protection measures in compliance with industry standards.
  • Customer Rights: Understand your rights regarding refunds, returns, and exchanges, fostering a trustworthy shopping environment.
  • Clear Communication: Our terms promote open communication, enabling you to reach out for support and clarifications whenever needed.

Accepting Our Terms

When you make a purchase through our website or in-person, you automatically agree to our terms and conditions. This acceptance is crucial, as it signifies that you have read, understood, and accepted the outlined policies. We recommend revisiting this section regularly, as we may update our terms to reflect changes in legislation or business practices.

Shipping Policies

Our shipping policies are part of our terms and conditions, providing detailed information on processing times, delivery options, and international shipping. We strive to ensure that your orders are shipped promptly and reliably. If you have specific shipping requests or requirements, please refer to our shipping policy or reach out to our customer service team for assistance.

Refund and Return Policies

We understand that sometimes a product may not meet your expectations. Our terms and conditions include a comprehensive refund and return policy that allows you to return items within a specified timeframe. To qualify for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that certain exclusions may apply, so be sure to read through our policy carefully.

Privacy Policy

Your privacy is of utmost importance to us. Our terms and conditions include our privacy policy, outlining how we collect, use, and protect your personal information. We adhere strictly to data protection laws to ensure your information is secure and only used for legitimate purposes related to your purchase.

Limitation of Liability

As part of our terms and conditions, we outline limitations on liability regarding product defects, delivery delays, or inaccuracies in product descriptions. While we strive for accuracy, we cannot guarantee that every detail is perfect at all times. Your continued interaction and purchase from our site serve as your acknowledgment and acceptance of this limitation.

Modifications to the Terms

We reserve the right to modify our terms and conditions at any time. Changes will be effective immediately upon being posted on our website, and it’s your responsibility to review these terms periodically. Your ongoing use of our site indicates your acceptance of any revised terms.

  1. All retail prices listed are inclusive of VAT.
  2. For bespoke orders we may require ID for any card transaction over £4000, however we will advise you in advance should this be required. 
  3. We reserve the right to remove items from sale at any time.
  4. Sometimes we will have different prices instore and online, please forgive us.
  5. Sometimes we might run out of stock before we are able to fulfil your order or strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accidents or acts of god may occur, on these rare occasions we reserve the right to cancel, and apologise.
  6. All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
  7. We must receive payment in whole for the price of the goods that you order before your order can be accepted.
  8. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form.
  9. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with your rights.
  10. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site.
  11. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify, unfortunately you cannot use this site.
  12. To cancel your contract you must notify us by email at info@londonrocksjewellery.co.uk or telephone us on +44 (0) 207 242 1117 within 24 hours of the order
  13. Until goods have been paid for in full they belong the property of London Rocks.
  14. You are entitled to return your item within 14 days of purchasing, PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. As all items are hand-made, we only offer an exchange or a credit note policy for the value of the item. If the item is faulty we will replace or fix the item.
  15. Until goods have been paid for in full they belong the property of London Rocks.
  16. For any custom orders we require a 50% deposit to proceed with making the piece.
  17. Custom orders are not refundable or exchangeable once the full payment has been made, however we can provide the service to make changes to the design where possible. Any expenses incurred by a change of design will be payable by the client.
  18. For all custom orders we offer a life-time re-sizing and polishing service.
  19. For any remake / repair services, London Rocks, cannot hold any responsibility when using materials and stones that haven't been purchased ourselves.