Return & Cancellation Policy

At London Rocks, we’re confident that you will love your piece, however, in the unlikely event you are unhappy with your purchase the following returns policy applies:

• Products must be returned within 30 days
• Products must be unworn, undamaged, and in saleable condition.
• For hygiene reasons, earrings (and other pierced jewellery) cannot be returned
• Your item must be returned with its ring box and all supporting paperwork it came with, including any GIA or IGI certificates or gemstone grading reports.
• The jewellery must not be missing any of its original diamonds or gemstones
• The jewellery must not have been adjusted by any other jeweller or anyone else
• Bespoke commissions, personalised items or engraved items are excluded from our returns policy, unless faulty or otherwise agreed in writing
• Orders where the diamond is priced above £15,000 (excluding VAT) are excluded from our returns policy, unless faulty or otherwise agreed in writing

If your purchase meets the above criteria a refund will be issued within 28 days of return.

If you have lost your GIA certificate, this can be replaced, however you must inform us before returning. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewellery is returned without this.

If your order arrives damaged or faulty (through no fault of your own), we can repair, replace or provide you with a full refund.

Any replaced or repaired rings are non-returnable and non-exchangeable. In the event you exchange your item for a replacement, have had your diamond reset in another ring or have requested for a new diamond to be set in your ring - your order will be exempt from being returned or exchanged in the future.

If you are unsure whether your jewellery can be returned, please email us on info@londonrocksjewellery.co.uk

Bespoke purchases

As stated above bespoke purchases, personalised or engraved items are excluded from our returns policy, unless faulty. However, we will be happy to offer an exchange within 30 days of purchase for a bespoke commission as long as it hasn’t been engraved or worn. An exchange may incur restocking charges to cover the production costs incurred and are at the discretion of London Rocks Jewellery. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.

Selling your jewellery

We do not sell second-hand jewellery, and therefore we do not buy jewellery from our customers or the public. This includes buy-backs of jewellery sold from our store or website. You are entitled to return or exchange your item as per the terms outlined in our returns policy. Should you wish to sell your jewellery, we advise you to seek a reputable second-hand jeweller.

Preparing your return

Returns can be made in person, or via delivery. To return an item in person, please book an appointment. For details regarding delivery please contact us.

We reserve the right to reject a return if the above steps are not carefully followed, and is therefore not liable to repair, replace or refund the item.

Please make sure your jewellery fits the above criteria before returning, or contact us with any queries.